If your customers are moving home, but staying in the same area, you are in the position to offer them energy advice during the moving process. Not only will it help make things easier for them if they’re not familiar with the process, but it will ensure they continue to turn to you for your services in the future. So, here’s a quick guide that you can pass onto your customers when they plan to move to a new home in the area.
Make sure they notify their energy supplier before they move
Your customers should make sure they contact their energy suppliers no later than 48 hours before they move. They need to inform them of the date of the move and the new address so that they can receive a final bill. Their energy supplier will then organise a meter reading or ask the customer to do so on the day of the move. This leads us to our next step.
Take a meter reading on moving day
It is important that your customers understand why getting a final meter reading is essential. If they do not, they risk being overcharged, something nobody wants. Passing on this final piece of information will help give them a more accurate final statement once moved.
If your customers are renting, they should take note of the final meter readings and confirm these with the landlord. New tenants should also be made aware of the property’s energy supplier.
After the move: find out which energy company supplies the new home
Most people will be placed under a “deemed contract” with the current energy company for the property they have moved into. Your customer should take meter readings upon moving into the new property and pass these onto the existing energy provider.
When you move into a new property you’ll automatically be placed on a ‘deemed contract’ with the energy company that has been supplying the property up until your move-in date. To find out who supplies the gas to their new home, they visit the Find my Supplier website or phone the meter number helpline on 0870 608 1524. As for electricity, they can contact the local electricity distribution company.
Getting the best energy deal
As mentioned, offering this advice is a great way to keep your customers on board. After they have moved and checked their meter readings, they will likely be on the hunt for the best deal for the area. You can help with this, but you can keep them on board with your company’s deals and offers. Make sure they are aware of these before they go away and compare prices.
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