Customer Care: Looking after your Boiler over Summer



As a professional in this industry, you will likely be aware that many homeowners may think less about how well their boiler functions over summer. With the weather taking a turn for the better, your customers may not need to use their boilers at all. This is great as they will save plenty of money.

Looking after your Boiler over Summer

However, some of your customers could equally make the mistake of completely ignoring their boiler throughout the summer. As we all know, this could lead to problems once the days start to get cooler. This is why it’s important to ensure your customers know what they should be doing over the summer months to keep their boilers in the best shape possible.

Keeping dust at bay

Start by reminding your customers that they should run their boiler at least once a month during the summer. This is important as leaving the system idle for any longer will allow dust to build up. Dust can come from many sources, including pipe corrosion. Giving it time to build up can lead to a blockage.

Radiator valves

You should also suggest to your customers that they open their thermostatic radiator valves during the summer months. The issue is that the packing inside the valve can become stuck if your customers leave them for too long. Although they can function as normal for up to six months after being closed, it’s best to advise your customers to open them throughout summer just to be safe.

Summer is always the best time for fixing problems

If your customers are facing any boiler troubles, you know as well as we do that it would be wise of them to get things fixed while the weather is warm. Throughout summer, your customers will be less reliant on their boiler, so a repair shouldn’t be an inconvenience.

Get a boiler service

Even if there are no problems, your customers should prepare for colder days by getting their boiler serviced before the end of summer. Be sure to remind them of this so that you can both get ahead of the game before business gets busy and it gets too cold to want the inconvenience!

Bleeding radiators

Another one that will help prepare your customers before it starts to cool down is that they may want to think about bleeding their radiators. Recommend to them that they trial the performance of their radiators before it gets cold so that they can determine if the radiators will need bleeding or not.

Is it time for a new boiler?

While the weather is warm, now would be the best time for your customers to establish whether their current boiler is reaching the end of its life. Most boilers have a lifespan of 10 years and as time passes, they can lose their efficiency. Having it replaced in winter, however, is certainly not practical for anyone in the home. This is why it’s important for you to encourage your customers to request a new boiler while it’s still warm outside.

And what can you do over summer?

As customers rely less on their boilers over summer, you likely have more time to focus on other areas of your business and career. This is why it’s a perfect time to ensure your training and knowledge is up to date. With a range of courses from ECTA, you can relax knowing that you can offer the best service. If you would like to learn more about the courses we have to offer, get in touch.