When people look for a professional in the electrical industry, they are after someone who can provide their home with the safest service for the best value. So, if they have done their research right, they will likely have a list of questions at hand to ensure you’re the person for the job. Read below to find out a few common questions that every electrician should be able to answer.
Do you have a license?
This should be a no-brainer, but if you don’t have the correct license for the job, you simply shouldn’t be doing it. Make sure you always have your license at hand to offer your customers a sense of assurance should they ever ask.
Do you have the required insurance?
Insurance is important no matter what business you run, but it is absolutely crucial that you have the correct insurance for the jobs you intend on doing for all of your customers. Although you may not expect a customer to ask for evidence of this, you could be surprised. And even if they don’t, it’s essential that you have the right insurance anyway.
Could you provide references?
By this point, you may find yourself feeling a little bit restless with all these questions, but don’t be! It’s a good thing for customers to ask for references as they want your work to speak for itself. If you have any previous happy customers, offer incentives to encourage references for future projects. Don’t forget to build up your online reviews too.
How do you estimate the cost?
You can offer a much better service if you provide your customers with a clear breakdown of what they will be paying for. This includes any incidental costs such as repairing drywall.
Who will do the job?
You may be the person in charge, but which member of your team will be doing the physical work? If it’s just you, that’s great. If you’re bringing on an extra pair of hands, make it known to the customer. After all, they don’t want to have a stranger in their home when they expected it to be you!
Would you provide a warranty/guarantee?
No matter what electrical work is being done, a guarantee would help settle the minds of any homeowner. Make it known what your warranties are before doing the job. Chances are you will provide a top-quality service anyway, but it’s always better to be safe than sorry.
Ready to provide the best service?
It all starts with the correct qualifications. After all, you can’t do your job without the correct knowledge. With a range of electrical courses from ECTA, you can relax knowing that you are on the path to success. The rest, however, is up to you. Get in touch with ECTA today and find out more about the courses we have to offer.